Terms of Service

These Terms govern access to and use of the website and services. By accessing the website or using the services, users agree to these Terms or the applicable agreement between the relevant customer and the service provider.

If a separate written agreement applies, that agreement controls to the extent of any conflict with these Terms.

If there is a conflict between these Terms and a signed order form, master services agreement, data processing agreement, security addendum, or other written agreement between the customer and LaneFrame, the signed agreement controls to the extent of the conflict.

If there is no signed agreement, these Terms govern use of the website and services.

The services may include website content, AI Team configuration, governed workflow software, ROI estimation tools, workspace controls, evidence workflows, and related administrative features.

Service descriptions on the website are informational and may be updated as products, features, and operating models evolve.

AI STAFF refers to software-based AI service units configured to perform governed business workflows. AI STAFF are not human employees, contractors, legal representatives, or agents acting with independent authority.

AI STAFF workflows may be subject to RBAC, approval gates, audit trails, evidence packs, Trace & Evidence records, workspace isolation, policy boundaries, human escalation, and sensitive action controls.

Users may need an account or workspace invitation to access certain services. Customers and administrators are responsible for configuring roles, permissions, workspace access, and user eligibility.

Users should keep credentials secure and promptly notify LaneFrame at legal@laneframe.com if they suspect unauthorized access to or misuse of an account.

Users are responsible for providing accurate information, reviewing outputs before relying on them, maintaining appropriate approvals, and using the services in compliance with applicable law and internal policies.

Customers are responsible for determining whether AI Staff workflows are appropriate for their business, regulatory environment, and risk posture.

Certain workflows may require human approval before execution, external communication, production changes, spending activity, or other sensitive actions.

Human owners remain responsible for reviewing decisions, approving gated actions, and determining whether outputs should be used in a business process.

Users may not use the services for unlawful, harmful, deceptive, infringing, abusive, or unauthorized purposes.

Users may not attempt to bypass governance controls, defeat workspace isolation, misrepresent AI STAFF as human workers, extract unauthorized data, or use the services to make decisions where prohibited by law or customer policy.

Fees, billing cycles, taxes, payment terms, renewal terms, usage limits, and pricing adjustments are governed by the applicable order form, pricing page, or customer agreement.

If there is a conflict between public pricing information and a signed agreement, the signed agreement controls.

Each party may receive non-public information from the other party that is identified as confidential or that reasonably should be understood to be confidential under the circumstances, including customer data, security information, business plans, pricing, product roadmaps, and technical documentation.

The receiving party will use the disclosing party's confidential information only as necessary to perform its obligations or exercise its rights under these Terms, and will protect that confidential information using at least reasonable care and no less than the care it uses to protect its own similar confidential information. The receiving party may disclose confidential information only to its employees, contractors, advisers, and service providers who have a need to know it and who are bound by confidentiality obligations at least as protective as those in these Terms.

These confidentiality obligations do not apply to information that is or becomes public through no breach of these Terms, was already lawfully known, is independently developed without use of the confidential information, or is lawfully received from a third party without restriction. A party may disclose confidential information where required by law if legally permitted to give prior notice to the other party. Upon written request and subject to applicable law and standard backup retention, each party will use reasonable efforts to return or delete the other party's confidential information when it is no longer needed for the purposes of these Terms.

The website, service design, software, documentation, branding, and related materials are owned by their respective owners and are protected by applicable intellectual property laws.

As between LaneFrame and the customer, the customer retains all right, title, and interest in customer materials, customer data, workspace content, and any intellectual property rights the customer already holds in those materials.

The customer grants LaneFrame a non-exclusive, worldwide, limited license to host, copy, process, transmit, and use customer materials, customer data, and workspace content solely as necessary to provide, secure, maintain, support, and improve the services, enforce these Terms, comply with law, and prevent fraud, abuse, or security incidents.

Except for the limited rights expressly granted in these Terms, nothing transfers ownership of customer materials or customer data to LaneFrame. Output ownership, use rights, and any product-specific data terms may be further governed by the applicable customer agreement or service-specific terms.

Except as expressly stated in an applicable order form or other written agreement signed by LaneFrame, the website and services are provided on an "as is" and "as available" basis, and product descriptions, features, and availability may change from time to time.

To the maximum extent permitted by law, LaneFrame disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. LaneFrame does not guarantee that the website or services will be uninterrupted, error-free, or suitable for every use case. ROI estimates, recommendations, and examples are directional only and are not guarantees of financial results, operational outcomes, compliance status, or risk reduction.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, goodwill, or business opportunities, arising out of or related to the website, the services, or these Terms, even if advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, infringement or misappropriation of the other party's intellectual property rights, payment obligations, or any liability that cannot be limited by law.

Except as otherwise provided in a signed order form, master services agreement, data processing agreement, or security addendum, each party's total aggregate liability for claims arising out of or relating to breach of confidentiality or breach of data protection obligations will not exceed two times the amounts paid or payable by the customer to LaneFrame for the specific services giving rise to the claim during the twelve months immediately preceding the event giving rise to liability.

Except for the liabilities described in the preceding two sentences, and to the maximum extent permitted by law, each party's total aggregate liability for all claims arising out of or relating to the website, the services, or these Terms will not exceed the greater of the amounts paid or payable by the customer to LaneFrame for the specific services giving rise to the claim during the twelve months immediately preceding the event giving rise to liability, or one hundred U.S. dollars if no such fees were paid.

LaneFrame may suspend or terminate access to the website or services for material breach, security risk, suspected unlawful activity, non-payment, or where required by law. Where commercially reasonable and legally permitted, LaneFrame will provide written notice and a reasonable opportunity to cure before termination for material breach or non-payment.

Customers may stop using the services at any time, subject to the applicable order form or customer agreement. Upon termination or expiration, data access, retention, deletion, and export obligations will follow the applicable customer agreement, documented service commitments, and law. Unless a signed agreement provides otherwise, LaneFrame will use reasonable efforts to make customer data available for export for a limited post-termination period where such data export functionality is part of the services.

These Terms may be updated from time to time. The effective date will be updated when material changes are made, and material updates to the public website Terms will apply prospectively from the stated effective date.

LaneFrame will use reasonable efforts to provide notice of material changes through the website and, where appropriate, by email or account notice at least thirty days before the changes take effect. Changes to a signed order form, master services agreement, data processing agreement, security addendum, or other written customer agreement will not be effective unless made in accordance with that agreement.

Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, acts of government, labor disputes, war, terrorism, civil unrest, internet or telecommunications failures, denial-of-service attacks, or failures of third-party hosting or infrastructure providers.

This section does not excuse payment obligations for services already provided, except to the extent performance is impossible due to the force majeure event.

Neither party may assign these Terms or any rights or obligations under them without the other party's prior written consent, except that either party may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets.

Any attempted assignment in violation of this section is void, except as otherwise prohibited by applicable law.

The services may be subject to export control and sanctions laws. Users and customers agree not to use, export, re-export, transfer, or provide access to the services in violation of applicable export control or sanctions laws.

Users and customers represent that they are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions, and are not listed on any applicable restricted-party list, except to the extent permitted by law.

These Terms and any dispute arising out of or relating to them or the services will be governed by the laws of the State of California, without regard to its conflict of laws rules.

Unless a signed agreement provides otherwise, the state or federal courts located in Santa Clara County, California will have non-exclusive jurisdiction over disputes arising out of or relating to these Terms or the services, and each party consents to personal jurisdiction and venue in those courts.

LaneFrame may provide notices under these Terms by posting them on the website, sending them to the contact information associated with an account, or using other reasonable means.

Customers and users must ensure that their contact information is accurate and up to date. Legal notices to LaneFrame should be sent to legal@laneframe.com unless a signed agreement specifies a different notice address.

The parties are independent contractors. These Terms do not create any partnership, franchise, joint venture, fiduciary, employment, or agency relationship between the parties.

A failure or delay by either party in exercising any right under these Terms will not operate as a waiver of that right. Any waiver must be in writing and signed by the party granting it, except as otherwise provided in a signed agreement.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid, illegal, or unenforceable provision will be enforced to the maximum extent permitted by law.

Any provisions that by their nature should survive termination or expiration of these Terms will survive, including provisions relating to fees and payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, governing law, and any accrued rights or remedies.

For questions about these Terms, contact: legal@laneframe.com.

Commercial terms for paying customers may also be addressed through the applicable customer success or account contact.